At Aliso Viejo Animal Hospital, we prioritize your privacy and protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our veterinary services.
Personal Information: This includes your name, email address, phone number, and postal address collected when you schedule appointments, contact us, or create an account. We may also collect pet names for identification purposes.
Medical Information: To provide veterinary care, we collect medical information about your pet, such as health history, test results, treatment plans, and medications.
Usage Information: Our website gathers information about your interactions, including IP address, browser type, pages visited, and time spent on the site.
Providing Excellent Care: We use your personal and medical information to schedule appointments, deliver veterinary services, communicate about your pet's health, and send reminders.
Enhancing Services: We may use anonymized usage data to analyze trends, improve website functionality, and personalize your experience.
Communication: We use your contact information to send appointment reminders, updates about our services, and occasional promotional offers (with an easy opt-out option).
We never sell, trade, or rent your personal information to third parties.
Trusted Service Providers: We may share your information with companies who assist us with veterinary services (e.g., referral services, labs), website maintenance, or business operations (e.g., payment processors). These providers are obligated to protect your information according to our strict privacy standards.
Legal Requirements: We may disclose your information when required by law, legal process, or to protect the rights, property, or safety of ourselves or others.
We take data security seriously and implement safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption and secure storage practices.
While we strive for complete security, no method is foolproof. We continually update our security measures to adapt to evolving threats.
You have the right to access, review, update, or delete your personal information by contacting us.
You can opt-out of receiving promotional communications by following the unsubscribe instructions included in each message.
We reserve the right to update this Privacy Policy at any time. We will post any changes on our website.
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at the email or phone number provided in our contact page.
By using our website or services, you consent to the terms of this Privacy Policy. Please review it periodically for updates.
